Privacy Policy

We, L&K Healthcare SDN BHD (1131790-V) (hereinafter referred to as “LKH”) are firm in our commitment to protect and safe-guard the privacy of your Personal Data. This privacy policy (“Policy”) outlines what kind of personal data we collect from you, why we collect and to whom disclosure is made. This Policy also contains information on how you could access your Personal Data.

This Policy is issued in compliance with section 7 of the Personal Data Protection Act 2010 (“the Act”). For the purpose of this Policy, the following words shall have the following meanings:

“Personal Data” Means any information or data or a combination of information or data that can be used to uniquely identify or contact an individual.

“Sensitive Personal Data” Shall include an individual’s mental or physical health or condition, political opinions of an individual, religious beliefs or other beliefs of similar nature, the commission or alleged commission of any offence or any other information to be gazetted under the Act.

What do we collect from you?

Your Personal Data is collected during registration at Klinik Lee Dan Surgeri, application form and any other relevant forms, whether captured in physical forms or online forms.

Personal Data which we collect from you are necessary and obligated without which it may not be possible for LKH to provide you with the services and these includes but not limited to:

Non-sensitive Personal Data :

1. your name and age

2. home/mailing address

3. NRIC No/passport number

4. contact information such telephone number/email address

5. photograph or video image of an individual

6. employment information

7. financial information

8. vehicle registration numbers

9. personal data of family members or next of kin

10. personal data of beneficiaries or nominees

11. such other personal data with your consent

Sensitive Personal Data :

1. thumbprint or DNA profile

2. physical and/or mental health condition

3. religious belief

4. such other sensitive personal data required with your consent

Why do we collect your Personal Data?

LKH collects and uses your Personal Data for the following purposes (“Purposes”) (which includes

but not limited to):

(a) provision of medical services arising or relating thereto;

(b) statistic and research;

(c) compliance with disclosure requirements imposed by law or any regulatory authorities on LKH, its affiliates or partners; and

(d) the daily operation and administration of services and facilities in relation to the medical services provided to you.

Disclosure to 3rd Parties

In the course of providing medical services to you, LKH may outsource some of the regulator-approved functions and activities to service providers such as data processing, call center, mailing services and data storage. Such service providers are imposed with strict confidentiality and data security standards that LKH practices.

For clarity, these are the classes of persons to whom we may need to disclose your Personal Data:

(a) individuals or organizations within LKH’s group of companies or another insurer’s group of

companies, strictly on a need to know basis;

(b) bancassurance partners, third party outsourcing service providers, third party call centres,

insurance intermediaries including agents or financial advisers;

(c) credit bureaus, credit reporting agencies or corporations for the purpose of credit checks and evaluation as well as debt recovery;

(e) claims investigation companies or loss adjusters or surveyors or other parties for administration of insurance claims;

(f) relevant government authorities, law enforcement agencies, courts, tribunals, regulatory bodies and/or statutory agencies or bodies or any other person where LKH is under an obligation or required or expected to make disclosures

(g) industry associations and federations;

(h) doctors, medical specialists, service providers, Laboratories Centre (s), Health Screening Centre(s), hospitals clinics or healthcare institutions;

(i) LKH’s internal and external auditors, consultants, lawyers, accountants, fund managers and other professional advisors appointed to provide services or in connection to LKH’s business on a strictly confidential basis;

(j) banks, credit card companies or other financial institutions for the purposes of collection, refund or payment of any monies due or payable;

(k) any person permitted by you or as the case may be, your named beneficiaries or nominees, appointed executor, administrator or legal personal representatives;

(l) information-sharing systems for the purposes of enabling exchange of information between

Medical practitioners;

(m) any person to whom disclosure is necessary for the purpose of investigation into any allegation of breach of any laws, rules and regulations, codes of practice including the Code, misconduct or unethical behaviours or practices;

(n) any person to whom the disclosure is necessary for the purposes of investigations under any law, criminal or civil proceedings or any pursuant to a court order; and/or

(o) any other third party service providers appointed to provide administrative, accounting, telecommunications, payment, data processing, data storage or other services to LKH and/or member(s) of LKH’s group of companies for the purposes stated herein

Your Rights

Under the Act, you have the right to request access to and to request correction of your Personal Data. You may do so by written notification to LKH or whatsapp at whatsapp at 016-727 2968 (Bukit Indah) / 018-288 4760 (Mutiara Mas) / 012-231 7108 (Mutiara Rini).

You also have the right, by written notice to your employer requiring LKH to stop processing your Personal Data or process your Personal Data for a specific purpose or in a specified manner so that the processing does not cause you any unwarranted substantial damage or distress. However, where LKH’s or Klinik clinic(s) obligations to provide medical services are affected, LKH would not be in the position to stop processing your Personal Data as per your request.

Security and Retention of your Personal Data

LKH ensures that all Personal Data collected shall be stored and/or filed in such manner so as to ensure that the Personal Data maintains its accuracy, integrity, remains confidential, is protected against loss, misuse, modification and unauthorized access, disclosure, alteration, destruction or manipulation.

All Personal Data is stored or retained only for as long as required for the fulfilment of the Purposes or pursuant to any legal obligation imposed upon LKH in the course of provision of medical services thereof or by virtue of any applicable law that may from time to time be in force.

How to contact LKH

In the event you have any enquiries or complaints in respect of the processing of your Personal Data

or wish to update your Personal Data or rectify any inaccurate or incomplete Personal Data, you may

do so by written notification to your employer or by whatsapp to whatsapp at 016-727 2968 (Bukit Indah) / 018-288 4760 (Mutiara Mas) / 012-231 7108 (Mutiara Rini).

Changes to this Policy

LKH may amend this Policy from time to time and the updated version supersedes all previous versions. Please do check LKH’s website from time to time for the latest version of this Policy.